Background
After developing the frontend ticket usage service, I began designing the backend CRM to support various functions, including listing frontend products (tickets), managing ticket exchanges, Ticket Trust Management, handling bundle tickets and VIP membership sales, configuring coupon settings, and other related operations.
My Role
UX/UI Designer & Product Manager (PM)
Design Process
Reference research
Wireframing & UI design
Flowchart, Information Architecture (IA), & sitemap development
Product Management
Collaborating with the RD (Research & Development) team to define feature specifications
Building information flows and assessing the feasibility of final designs to ensure they meet requirements while aligning with the existing IA structure
Main Features 1
Ticket Exchange System
Enables users to exchange tickets they desire.
New Feature: Collections – Allows staff to define which tickets within a collection are exchangeable.
Main Features 2
Ticket Trust Management
Ensures tickets cannot be sold without proper trust authorization.
Main Features 3
Internal Staff Efficiency Improvement
Allows internal staff to quickly assemble new products by combining tickets from different products without manually configuring bundle contents from scratch.
For further information, please feel free to contact me directly.