Statement

Funeral flower ordering has long been handled through manual communication.
Staff typically contact the bereaved family, collect order requests, and coordinate with multiple florists. This process is not only time-consuming but also error-prone.

Problem

  • Each funeral can involve many separate orders

  • Each order may include up to 100 flower baskets

  • Staff manually consolidate quantities, name cards, and payment status
    → Resulting in long hours, errors, and heavy workload.

🎯Goal

Digitize and automate the entire ordering and management process —

from order placement to florist coordination.

Solution Overview

1. Front-End (Families & Friends)

Online Memorial Page

Share an online memorial page with funeral details

Frontend Highlights

Flower Ordering

Guests can directly order flowers online

Easy Checkout

Choose basket type, quantity, name card, and pay instantly

2. Back-End (Admins & Florists)

Dashboard Control

Manage products, events, and payment settings

Backend Highlights

Order Tracking

View order details and payment status

Data Management

Filter, search, and export order data for florists

🧩 Design Process

  1. Research – To understand current manual workflows and identify user needs.

  2. Structure – Defined dual interfaces (user & admin)

  3. UI & UX Design – Flow chart, Sitemap and high fidelity UI creation

  4. User Testing & Redesign – Validated usability with real users and staff; redesigned based on user feedback.

🚀 Impact

  1. Less manual workload

  2. Accurate payment reconciliation

  3. Faster florist coordination

  4. Improved experience for families and service teams

-For further information, please directly contact me.-

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